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Getting Started

Everything you need to begin your journey with VOISA AI

Getting Started with VOISA AI

Welcome to VOISA AI! This guide will help you get up and running with your first AI voice agent in minutes.

📋 Prerequisites

Before you begin, make sure you have:

  • A VOISA AI account (sign up at voisa.ai)
  • A modern web browser (Chrome, Firefox, Safari, or Edge)
  • Basic understanding of your business requirements

🚀 Quick Start Path

Follow these steps to get your first agent running:

  1. First Login & Setup - Access your admin dashboard
  2. Account Configuration - Configure your account settings
  3. Create Your First Agent - Build your AI assistant
  4. Test Your Agent - Ensure everything works
  5. Deploy to Production - Go live with your agent

📚 In This Section

Platform Overview

Understand the VOISA AI platform architecture and capabilities:

  • Core components and features
  • Industry-specific solutions
  • Integration possibilities
  • Security and compliance

Quick Start Guide

Get your first agent running in under 10 minutes:

  • Step-by-step walkthrough
  • Essential configurations
  • Testing basics
  • Widget deployment

First Login & Setup

Initial access and configuration:

  • Accessing the admin dashboard
  • Navigation overview
  • User preferences
  • Team setup

Account Configuration

Set up your account for success:

  • Company information
  • Billing configuration
  • User management
  • Global settings

Best Practices

Learn from our experience:

  • Agent design principles
  • Conversation flow optimization
  • Knowledge base management
  • Performance tips

Deployment Guide

Take your agent to production:

  • Pre-deployment checklist
  • Widget installation
  • Phone number setup
  • Monitoring setup

🎯 Choose Your Path

By Industry

By Use Case

  • Customer Support - Handle inquiries 24/7
  • Appointment Booking - Automate scheduling
  • Order Taking - Process orders automatically
  • Lead Qualification - Pre-qualify prospects

By Technical Level

  • Business User - No coding required
  • Developer - Full API access
  • Enterprise - Advanced integrations

🔑 Key Concepts

Agents

AI-powered voice assistants that handle phone calls autonomously

Knowledge Base

Information repository that agents use to answer questions

MCP Tools

External integrations that extend agent capabilities

Conversations

Individual phone call sessions between customers and agents

Analytics

Performance metrics and insights about agent interactions

💡 Tips for Success

Start Simple

  • Begin with a basic agent
  • Add complexity gradually
  • Test at each step
  • Monitor performance

Focus on User Experience

  • Clear, natural conversation flows
  • Appropriate voice selection
  • Helpful error messages
  • Smooth handoff to humans when needed

Maintain Your Knowledge Base

  • Keep information current
  • Structure content logically
  • Review analytics for gaps
  • Update based on customer feedback

🚨 Common First Steps

  1. Create a Test Agent

    • Use a simple greeting
    • Add basic FAQs
    • Test internally first

  2. Configure Your Voice

    • Choose appropriate voice
    • Adjust speed and tone
    • Test with target audience

  3. Add Knowledge Content

    • Upload key documents
    • Add website content
    • Create FAQ entries

  4. Test Thoroughly

    • Try different scenarios
    • Test edge cases
    • Gather feedback

  5. Deploy Gradually

    • Start with limited hours
    • Monitor closely
    • Scale based on success

📊 Success Metrics

Track these metrics from day one:

  • Call Success Rate - Percentage of successful interactions
  • Average Handle Time - Duration of calls
  • Customer Satisfaction - Feedback scores
  • Conversion Rate - Completed actions (bookings, orders)
  • Escalation Rate - Calls transferred to humans

🆘 Getting Help

Documentation

  • Browse our comprehensive guides
  • Search for specific topics
  • Check troubleshooting section

Support Channels

Resources

⏭️ Next Steps

Ready to begin? Start with:

  1. Platform Overview - Understand what VOISA AI can do
  2. Quick Start Guide - Get your first agent running
  3. Creating Your First Agent - Detailed agent creation guide

Welcome to the future of business communication! 🚀