Complete Testing Guide for VOISA AI Agents

Comprehensive testing ensures your agents perform flawlessly in production. This guide covers all testing methods, strategies, and best practices.

🎯 Testing Overview

Why Testing Matters

Quality Assurance: Ensure professional interactions
Edge Case Discovery: Find and fix issues before customers do
Performance Optimization: Identify bottlenecks
Confidence: Deploy with certainty

Testing Phases

Initial Testing: Basic functionality
Comprehensive Testing: All scenarios
Stress Testing: Performance limits
User Acceptance Testing: Real-world validation
Production Monitoring: Ongoing quality checks

🧪 Testing Methods

Method 1: Chat Testing (Text-Based)

Best For:

Quick iteration
Logic testing
Content validation
Initial development

How to Access:

Open your agent in edit mode
Click "Test Agent"
Select "Chat Test"

Testing Strategy:

1. Start with greeting
2. Test each major function
3. Try edge cases
4. Test error handling

Sample Test Script:

You: Hello
Bot: [Check greeting is correct]

You: What are your hours?
Bot: [Verify hours are accurate]

You: I want to book an appointment
Bot: [Test booking flow]

You: Goodbye
Bot: [Check proper closing]

Method 2: Voice Testing (Phone Call)

Best For:

Real-world simulation
Voice quality check
Timing verification
Final validation

How to Access:

Click "Test Agent"
Select "Voice Test"
Enter your phone number
Receive call within seconds

Voice Quality Checklist:

Conversation Flow Testing:

Natural interruption handling
Appropriate pause detection
Smooth turn-taking
Clear endings

Method 3: WebRTC Testing (Browser-Based)

Best For:

No phone required
Real-time feedback
Team testing
International testing

How to Access:

Click "Test Agent"
Select "WebRTC Test"
Allow microphone access
Click to start conversation

Advantages:

Instant testing
No phone charges
Screen recording possible
Multiple testers simultaneously

Technical Requirements:

Modern browser (Chrome, Firefox, Safari)
Microphone access
Stable internet connection

📋 Comprehensive Test Scenarios

Scenario 1: Basic Information Requests

Test Cases:

1. "What are your business hours?"
2. "Where are you located?"
3. "How can I contact you?"
4. "What services do you offer?"
5. "Do you have parking?"

Expected Behavior:

Immediate, accurate responses
Clear, complete information
Natural delivery

Scenario 2: Service-Specific Queries

For Restaurants:

1. "Do you have vegetarian options?"
2. "Can I make a reservation for 6 people?"
3. "What's your wine list like?"
4. "Do you cater events?"
5. "Is there wheelchair access?"

For Medical Practices:

1. "Do you accept my insurance?"
2. "What's the wait time for appointments?"
3. "Can I refill my prescription?"
4. "What should I bring to my appointment?"
5. "Do you have emergency hours?"

For Retail:

1. "Do you have [product] in stock?"
2. "What's your return policy?"
3. "Can I order online?"
4. "Do you offer delivery?"
5. "Are there any current promotions?"

Scenario 3: Complex Interactions

Multi-Part Questions:

"I need to book an appointment for next Tuesday,
and also want to know if you accept my insurance
and what documents I should bring."

Expected:

Address all parts
Logical order
Clear responses

Clarification Requests:

You: "I need that thing"
Bot: "Could you please specify what you're looking for?"
You: "The appointment"
Bot: [Should remember context]

Scenario 4: Edge Cases

Unclear Input:

1. Mumbling or unclear speech
2. Background noise
3. Multiple speakers
4. Strong accents
5. Speech impediments

Unexpected Requests:

1. "What's the weather?"
2. "Tell me a joke"
3. "What's the meaning of life?"
4. Profanity or inappropriate content
5. Complete silence

Expected Handling:

Polite redirection
Stay on topic
Professional responses
Appropriate boundaries

Scenario 5: Error Conditions

System Errors:

1. Knowledge base gaps
2. Tool failures
3. Connection issues
4. Timeout scenarios

Recovery Testing:

How does agent handle errors?
Are fallbacks appropriate?
Is escalation smooth?

🔄 Testing Workflow

Phase 1: Functional Testing (Day 1)

Morning:

Test basic greeting
Verify business information
Check knowledge base responses

Afternoon:

Test primary functions
Verify task completion
Check data collection

Evening:

Test edge cases
Document issues
Make initial fixes

Phase 2: Integration Testing (Day 2)

Tool Testing:

MCP tool functionality
Calendar integration
CRM connectivity
Payment processing

Data Flow:

Information capture
Data storage
Retrieval accuracy
Privacy compliance

Phase 3: Performance Testing (Day 3)

Load Testing:

Single call performance
Concurrent call handling
Peak load simulation
Resource utilization

Response Time:

Initial greeting: < 2 seconds
Question response: < 3 seconds
Tool execution: < 5 seconds
Call transfer: < 10 seconds

Phase 4: User Acceptance Testing (Day 4-5)

Internal Testing:

Staff members test
Different departments
Various scenarios
Feedback collection

Beta Testing:

Select customers
Controlled environment
Monitor closely
Gather feedback

📊 Test Documentation

Test Case Template

Test ID: TC-001
Category: Basic Information
Test Case: Business Hours Query

Steps:
1. Initiate conversation
2. Ask "What are your hours?"
3. Wait for response

Expected Result:
- Correct hours stated
- Clear pronunciation
- Complete information

Actual Result: [Fill in]
Status: [Pass/Fail]
Notes: [Any observations]

Test Log Example

Date: 2025-01-15
Tester: John Smith
Agent: Restaurant Reservation Assistant
Version: 1.2

Test Results:
✅ Greeting - Pass
✅ Hours Query - Pass
❌ Reservation Flow - Fail (doesn't ask for time)
✅ Menu Information - Pass
⚠️ Dietary Restrictions - Partial (needs more detail)

Issues Found:
1. Reservation flow missing time prompt
2. Dietary information incomplete

Recommendations:
1. Update reservation prompt
2. Add allergy information to KB

🎯 Testing Best Practices

Do's ✅

Test Systematically:

Follow test scripts
Document everything
Test all paths
Verify fixes

Test Realistically:

Use actual scenarios
Include difficult cases
Test at different times
Various voices/accents

Test Thoroughly:

Every feature
All integrations
Error conditions
Performance limits

Don'ts ❌

Don't Rush:

Allow adequate time
Test completely
Fix properly
Retest changes

Don't Ignore:

Small issues
Edge cases
User feedback
Performance problems

🔍 Quality Metrics

Key Performance Indicators

Functional Metrics:

Test Coverage: > 95%
Pass Rate: > 90%
Critical Bugs: 0
Major Bugs: < 3

Performance Metrics:

Response Time: < 3s average
Success Rate: > 85%
Error Rate: < 5%
Availability: > 99.9%

User Experience Metrics:

Satisfaction Score: > 4.5/5
Task Completion: > 80%
Escalation Rate: < 10%
Drop-off Rate: < 5%

🛠️ Testing Tools

Built-in Tools

Chat Tester
Voice Tester
WebRTC Tester
Analytics Dashboard

External Tools

Call Recording Software
Performance Monitors
Load Testing Tools
Feedback Systems

Automation Options

Scripted test calls
Automated monitoring
Performance alerts
Quality checks

🔧 Debugging Guide

Common Issues & Solutions

Issue: Agent doesn't understand queries

Solution:
1. Review system prompt
2. Add to knowledge base
3. Test with variations
4. Refine understanding

Issue: Slow responses

Solution:
1. Check model selection
2. Optimize knowledge base
3. Review tool performance
4. Adjust timeout settings

Issue: Unnatural conversation

Solution:
1. Adjust voice settings
2. Refine prompts
3. Improve turn detection
4. Test different models

📈 Continuous Testing

Daily Testing

Spot check conversations
Review analytics
Test new content
Verify changes

Weekly Testing

Comprehensive test suite
Performance review
Update test cases
Team feedback

Monthly Testing

Full regression testing
Load testing
Security testing
Compliance verification

🎓 Testing Checklist

Pre-Deployment

Go-Live

Post-Deployment

🚀 Advanced Testing

A/B Testing

Test different versions:

Greetings
Voice settings
Response styles
Flow variations

Stress Testing

Push limits:

Maximum concurrent calls
Long conversations
Rapid questions
System resources

Security Testing

Verify safety:

Data handling
Authentication
Authorization
Compliance

📚 Resources

Documentation

Support

Testing best practices: support@voisa.ai
Technical issues: tech@voisa.ai
Community forum: community.voisa.ai

⏭️ Next Steps

After thorough testing:

Remember: Thorough testing is the foundation of a successful agent deployment! 🎯